Frequently asked questions
Find answers to common questions about our products, shipping, and orders. For additional support, contact us anytime.
Products
What is the purity of your peptides?
Products are manufactured and tested in the USA. Purity is shown on each product page when available, and COAs may include HPLC or UPLC purity results, identity review, quantity, endotoxin, and other lot-specific details.
Do products come with COAs?
Yes. COAs may include purity, identity, quantity, endotoxin, and other available results. They do not make a product suitable for human or animal use.
How should products be stored?
Check the product page and COA for storage details. We do not provide dosing, mixing, injection, or human-use instructions.
Can you provide dosing or mixing guidance?
No. BioPep USA does not provide dosing, mixing, injection, treatment, diagnostic, cosmetic, human-use, or veterinary-use guidance.
Shipping & tracking
How quickly will I receive my order?
Orders placed before 2PM EST ship same day. Standard transit is typically 2–4 business days for U.S. orders, with expedited shipping options also available at checkout.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and estimated delivery date. You'll also receive a confirmation email once your order has arrived.
Do you ship internationally?
We currently ship within the United States. International availability is on the roadmap pending regulatory review.
How is packaging handled?
Orders ship in plain outer packaging with tracking. Product labels and COAs stay with the order.
Orders & returns
What will appear on my card statement?
Your card statement will show BIOPEP USA.
Can I modify or cancel my order?
You may modify or cancel your order only if it has not yet been shipped. Contact our support team as soon as possible.
What if my order is damaged, missing items, or incorrect?
Contact us by phone, SMS, or email with your order number and a brief explanation. Our team will respond promptly to resolve the issue.
Do you accept returns?
Because these products require careful handling, we cannot accept returns after shipping. If there is an issue with your order, contact us and we will help.
How can I stay updated on new products?
Subscribe from the footer for restock notices, new product updates, and COA updates.
